• [x] Mental health/Personal check-in
• [ ] Topics review (both you and myself)

Ronen topics:

• Focus on getting tools that will help him work independently. Needs dedicated time to go through the articles.
• First point of EOS: What does it mean to do nothing?

LeanLaw Values:

• Do the right thing: We do what’s right for the customer, company, employee, and other stakeholders. It’s ok to be wrong, but it isn’t ok to do nothing.
• Grow or Die: We are tenacious in the pursuit of growth for our customers, our company, and our employees through grit, continuous learning, and innovation.
• Own it: We take ownership of our performance, results, and our mistakes. We do what we say we are going to do. No excuses.
• Default to trust: We’re open, honest, we listen to understand, and we value healthy conflict.
  • Why do these values matter?
  • What is the impact of following/not following these values on our customers, team, and company?
  • What value is a challenge to exemplify for (me)? Example?
    • Default to trust
  • What value do I feel I exemplify the strongest? Example?
    • Grow or Die - tried to understand EOS
  • [x] What the heck is EOS? Chapter Questions
  • [x] Chapter 3
    • [x] How can our department help achieve the company vision?
    • [x] What role do I play in achieving the Vision?
    • [x] What is our greatest challenge in achieving our Vision?
  • [ ] Chapter 4
  • [ ] Chapter 5
  • [ ] Chapter 6
  • [ ] Chapter 7
  • [ ] Chapter 8
    • [x] Coaching (if applicable)

Notes:

• Customer reaching out frequently and affected by the account summary bug
• Customer showing signs of desperation, urgency, frustration.
• Transferred/involved two different team members after it resulted in an escalation
• Customer frustrated by our AI as well as our team’s delays

How can we help the customer feel confidence in LeanLaw?

How do we mitigate churn risks when dealing with a critical bug?